INSTAGRAM LIVE SALE POLICIES can be found: HERE.

By making a purchase (big or small!) with us, you are acknowledging & agreeing to ALL policies as stated below.

2021 Important Info:

 

We have no control over USPS transit times, which may be adversely affected due to increased USPS package volume & lack of USPS staffing due to COVID-19.

Out of caution for our family & the community, we currently ship orders ONE DAY A WEEK due to current COVID-19 stay at home orders. We appreciate your patience, cooperation & understanding. Updated January 2021.

 

PAYMENT POLICY:


Payment is due in full at time of purchase. FULL payment must be received prior to order fulfillment & shipping. We do NOT currently offer payment plans unless arranged/approved directly via Alex.


SHIPPING POLICY:


You must ensure that your shipping information (name AND address) is correct BEFORE submitting payment (via Paypal OR otherwise). Per our policy, we WILL ship to the address you provide at checkout.

 

The Humble Crystal LLC is not responsible for errors that happen due to improper address information provided at checkout.

 

Please note: If you want an order shipped elsewhere, it MUST be noted within the notes of your order at checkout or e-mailed directly to thehumblecrystal@gmail.com within 24 hours of purchase.

 

Additionally, we will not process returns or refunds for orders due to improperly given shipping address or information otherwise.

SHIPPING TIME:

 

All orders ship within 7 business days (this does not include Saturday & Sunday.) We will send you an e-mail with tracking information when your order has shipped!

 

All orders ship with with USPS by First Class or Priority Mail. Shipping charges will be calculated based on shipping location for USPS Priority Shipping.

We cannot be held responsible for items that are damaged, broken, delayed, or stolen/lost once your order leaves our possession. Please contact USPS to address any & all issues regarding whereabouts of your package, delivery status, etc.

 

RETURN/REFUND POLICY:


All sales are FINAL. No returns, refunds, exchanges or cancellations will be processed under ANY circumstances. This is very important to read before completing your purchase or making a claim during a LIVE Sale. This policy is also clearly stated in the terms & conditions of your invoice for *all* LIVE Sale purchases.

TAROT READING POLICIES:
Alex's tarot/chart reading turnaround time is clearly stated within eachm appointment description. Please pay close attention to your selection. Full readings are currently expected within 10 business days. We reserve the right to utilize up to a 10 business day turnaround window across the board. This turnaround may be longer at times of high volume, and will be stated on the booking site or directly via DM.

CUSTOMS POLICY:

We are in no way responsible for customs charges or any fees that may be incurred by international packages after initial shipping charges have been fulfilled. Buyer is responsible for ALL customs fees & additional charges. We cannot be held responsible for ANY items that are damaged, broken, delayed, or stolen/lost due to customs.

MISCELLANEOUS POLICIES:

Chips & cracks in the stone are natural and will occur over time- no returns or refunds will be processed for these inquiries.